Satisfaction Guarantee
If we fix an appliance and it breaks down again within ninety-days, we will return for free and determine the cause of the problem. If the breakdown has anything to do with the original repair, we will fix it for free! If the machine has another problem, we will treat the repair as if we had diagnosed both problems at the same time and price it accordingly. You pay the same amount had we made the complete diagnosis on the first trip to your house. If the machine is not worth spending any additional money on, we will remove any parts we installed and give you back the original labor cost, less the service call charge. If a part is required to complete the repair, we warranty the part and labor for six months*. Should the same part fail during the six month warranty period, we will return and replace the part for free. If the failure is due to another problem, normal labor charges will still apply.
* The following exceptions have a 90 part warranty:
Electronic boards, clocks, ERC’s, and all commercial use appliances.
* The following exceptions have no warranty:
Water filters, cosmetic parts or non-functional parts, such as but not limited to; glass cook tops, glass, trim, knobs, panels, racks, doors, door liners, shelves, etc. All Tech Appliance Services obligation under this warranty will expire in the event a part is no longer available from the original manufacturer.
Discounts and Coupons
We offer online specials and discounts available through select business partners. Discounts and coupons are valid during normal working hour and must be presented during time of diagnosis. Coupons cannot be combined with other specials or offers and must be disclosed prior to the completion of the service call.
Job Rate Pricing
We follow industry standard blue book pricing which bases the cost of the repair on the type of appliances and the difficulty of the repair. This charge includes the trip to your location, any necessary return visits and whatever time it takes to diagnose and repair the appliance. This has been recognized as the best way to charge for service as you are never subjected to paying by time or paying more when you have a simple repair. Rest assured you will be provided a complete estimate before any work is done so you know what to expect.
Payments
All services are performed on a C.O.D. basis. We currently accept cash, checks, MasterCard, Visa, Discover Card, and American Express.
Re-quoting a Repair
On a rare basis, a technician may give a quote that cannot be fulfilled. This can happen for several reasons including; the original part is no longer available, the part or labor price changes, or the repair requires additional updated assemblies. We will do our best to keep the repair cost as affordable as possible. Should the cost exceed a reasonable amount, you have the option of a deposit refund.
Parts Orders
All Tech Appliance Service is backed by multiple local and nationwide parts distribution centers to virtually guarantee the parts needed for a repair are available. Sometimes it is necessary to order special parts that are unique to your appliance model. In this case we order your part as soon as possible using our state of the art system. Parts orders usually take between 3 and 14 working days. Your job quote includes standard shipping. Should you request a rush order, we can arrange it at an additional cost.
Deposits
Due to manufactures policies, once we have ordered a part, we cannot stop or cancel it. We require a deposit that is equal to the price of the parts and the service call charge.
Refunds
If the repair cannot be completed do to an unforeseen difficulty such as a part that is no longer available or a diagnosis that is changed, we offer a refund of your deposit less your service call charges. Please allow 10 working days for processing of refunds.
Inclement Weather
We don’t get many snow days in the Portland area, but if it does fall, we will make every attempt to get to any scheduled service calls in a safe manner. We do reserve the right to reschedule or cancel any service calls if we feel it is unsafe for our technicians to be on the roads.
Our company reserves the right to change or modify current Service Policies with no prior notice.
